At Opulence Dream, we take pride in delivering high-quality, luxury furniture crafted for comfort and durability. If for any reason you need to return an item, our policy is outlined below.
Returns Period
We offer a 30-day returns policy from the date of delivery.
If 30 days have passed since you received your order, unfortunately we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
The item must be unused, unassembled, and in the same condition as received
It must be returned in its original packaging
Proof of purchase (order confirmation or receipt) is required
Please do not send items directly to the manufacturer.
Non-Returnable Items
Due to the nature of certain products, the following items are non-returnable:
Made-to-order or customised furniture
Gift cards
Downloadable or digital products
Items damaged due to misuse, improper handling, or normal wear and tear
Sale or clearance items are non-refundable.
Partial Refunds (If Applicable)
In certain situations, only partial refunds may be granted, including:
Items showing signs of use
Items returned without original packaging
Items damaged or missing parts not due to our error
Items returned after the 30-day return window
Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
Your refund will be processed to the original payment method
Refunds typically appear within 5–10 working days, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your card provider (processing times may vary)
Contact your bank
If you’ve completed all steps and still haven’t received your refund, please contact us at:
📧 sales@opulencedream.com
Exchanges
We only replace items if they are faulty or damaged upon arrival.
To request an exchange:
Email us at sales@opulencedream.com
Include your order number and clear photos of the issue
If approved, we will provide return instructions.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is approved If the item was not marked as a gift, the refund will be issued to the original purchaser
Return Shipping
Customers are responsible for return shipping costs
Original delivery charges are non-refundable
If a refund is approved, return shipping costs may be deducted from the refund amount
For high-value furniture items, we recommend:
Using a tracked delivery service
Purchasing shipping insurance
We cannot guarantee receipt of returned items without tracking.
UK Furniture Returns – Important Notes
Delivery times for exchanges may vary based on location within the UK
Furniture must be returned in a resalable condition
Items damaged during return transit may not qualify for a refund
Need Help?
If you have any questions about returns, refunds, or exchanges, please contact our customer support team:
We’re here to help.
